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Refund policy

Return & Exchange policy for online purchases.
All returns and exchanges must follow the RMA procedures or will not be accepted. Please see RMA Procedures below for instructions. 

Return

  • Please note that we are happy to provide free stock product samples to test with your product to ensure that the packaging will work for your needs. Products returned will be subject to the 20% restocking fee. We encourage you to take advantage of our free samples to avoid the need for a return and the subsequent restocking fee.
  • All returned items must be in original package, unopened, free of markings, and in clean, resalable condition. *Items that are opened, damaged and/or not in resalable condition will not be eligible for a refund or exchange.
  • Customized merchandise (includes all tin-tie and valve application in non-standard locations) and sales items cannot be returned or exchanged. Please review carefully to ensure that you order products that work for you.
  • Shipping charges are non-refundable.
  • The customer is responsible for all freight charges for the returned items.
  • We will accept return and exchange within 14 days of purchase.
  • Refund will be issued after the returned item is received and inspected. A 20% restock fee will be applied.
  • Refunds are processed within 2 business days of receiving your item. Once we process your refund, it may take up to 5-30 business days for your refund to be reflected in your bank or credit card account.

Exchange

  • All exchanges are subject to a 20% restocking fee.
  • All exchange items must be in original package, unopened, free of markings, and in clean, resalable conditions. *Items that are opened, damaged and/or not in resalable condition will not be eligible for a refund or exchange.
  • Customized merchandise (includes all tin-tie and valve application in non-standard locations) and sales items cannot be returned or exchanged. Please review carefully to ensure that you order products that work for you.
  • Shipping charges are non-refundable.
  • The customer is responsible for all freight charges for the returned items.
  • Please be aware that replacements are subject to availability.
  • Replacement items will not be sent until the returned items are received and inspected.

Non-refundable

Freight charges

  • Return freight charges from refused and/or undeliverable shipments will be deducted from the total credit amount.

Service-related fees

  • Shipping charges and restocking fee are non-refundable.

Customs, Duties & Taxes

  • Customs, Duties & Taxes associated to your purchase are non-refundable.

Defective/Missing Items

  • Items missing or received with any manufacturing defects must be reported within 5 days of receiving the product. Please report to info@lynnpak.com, state the total pieces defective and include clear photos showing the defective merchandise.
  • Lynnpak liability is only to replace/refund the product that has been deemed defective. Lynnpak will be responsible for and reserves the right to determine if the product is defective. Lynnpak will not be liable for any material or product that has been damaged or lost due to mishandling by the courier.

Typographical Errors

  • In the event a product is listed at an incorrect price, price adjustment will be provided in store credit or refund format. 

RMA Procedures

  1. Please email info@lynnpak.com and fill out the RMA form.
  2. You will receive a Return Merchandise Authorization (RMA) number once we verify your order information.
  3. Returned items must be received within 10 business days of receiving Product return instruction.
  4. A copy of the original packing list must be included with the return package.
  5. The RMA number must be clearly marked on the outside of the package.
  6. Any returned products without an RMA number on the outside of the package, or if the RMA number is over 10 business days from the date it was originally assigned, then Lynnpak has the right to refuse the shipments.

Lynnpak encourages customers to use an insured shipping method that can be tracked. We are not responsible for package lost in the mail or damaged in transition.

Please return items to:
     Lynnpak Packaging Ltd.
     Attn: Returns Department (Shipping entrance) 
     355 Nugget Ave. Scarborough, ON, Canada M1S 4J2